Customer Relation Management Tools

Companies face an ever-growing challenge of sustenance and competition. Modern day enterprises need to implement a strategic plan, to define its goals, short or long term, how to achieve them – the action plan, and how to excel. IT strategic planning for a company helps it define what it does, who it caters to and how it excels. It charts out what needs to be done in terms of budgeting and IT performance enhancement for a specific period per se 12 months. This planning for existing IT system enhancement and new developments can also be chalked for long-term goals and may extend to 5 years depending on the business needs.

At Hidden Brains, we help you with developing and implementing IT strategic plan specific to your business needs. Our key services include IT consulting, Technology and Enterprise solutions across industry verticals. Our fastidious approach help us create business-driven IT methodologies and channelize your processes to achieve one common objective of the organization. We develop IT strategy after analyzing internal factors such as growth plan, key staff opinions, client experiences, and external drivers such as competition, market scenario, industry trends etc. Besides, with IT strategic planning services, you get support for acquisition, capital planning, enterprise architecture, and infrastructure design.

OUR CUSTOMER RELATIONSHIP MANAGEMENT SERVICES INCLUDE

Salesforce is one of the most popular providers of customer and collaboration relationship management (CRM) solutions through cloud computing or internet on SaaS model. It enables businesses to establish a process to record, track and share information of sales opportunities, leads, forecasts, process and defined territories for enhanced and systematic customer management and tracking.

SugarCRM is easy-to-use, flexible and affordable open source customer relationship management (CRM) software provider. It enables businesses to build long lasting and impressive customer relationships. A favorite among many high-profile Organizations across the world, SugarCRM’s cloud-based CRM empowers the success of any business while mitigating the risks commonly involved with CRM deployments.

An open source CRM, CiviCRM offers fully integrated web-enabled software solutions with reduced risks. Ideal for member, contact and donor management, it is particularly designed for non-profit and advocacy organizations. It is powered with fundraising and contact system that enables businesses to manage and record different information about their customers and organizations easily.

Zoho CRM offers users with a platform to manage customer support, opportunities, leads, inventory and marketing capabilities including, email campaigns. This CRM comes with a host of built-in features such as, database functions, word processing, collaboration, and project management. It also enables businesses to buy third party applications to meet their requirements.

100 per cent open source CRM solution, the web- based Vtiger is ideal for small-medium businesses. It supports cross-departmental company strategies in sales, marketing, customer services and back-office operations. It also helps to organize several customer data including, accounts and contacts, sales leads, potentials and pipelines, quotes, sales orders as well as, products knowledgebase.

Microsoft Dynamics CRM enables businesses to develop leads, opportunities, track sales record and customers effectively. It is both, on-premise as well as, cloud enabled solution which comes with mobile CRM apps – a perfect solution in today’s market. It also includes tools for data integration and reporting from social media platforms to the CRM application.